Ex-FBI negotiator Chris Voss: How to negotiate

Former FBI negotiator Chris Voss knows a thing or two about talking his way out of a bad situation. He was the lead kidnapping negotiator for the FBI and a member of the New York City Joint Terrorist Task Force for 14 years. Now, Voss teaches negotiation training for businesses and individuals. He says tone and delivery are key in mastering negotiations.

Chris Voss, Former FBI Lead Negotiator and Author of Never Split The Difference On The Most Effective Negotiation Tactics To Use At Work And Life

Chris Voss - Influence Outcomes, Negotiate Effectively & Connect Through Communication

Never Split the Difference by Chris Voss - Penguin Books Australia

Video: Keynote Virtual Speaker Chris Voss: Negotiate

Negotiate like Chris Voss. Never Split The Difference, by Havard Mela