Course/Class Related Questions



Compliments, Suggestions or Complaints

Course/Class Related Questions

Are there any places still available for the course I’m interested in?
Yes – as long as the course is not showing “FULL” on the booking page, there are still places available. We cap classes at a maximum number to ensure that all students can get the most out of a class.

Is the course I’m interested in running this term?
Yes – as long as the course is showing on the booking page, it is running. Should any courses be unable to run, we will always notify you in advance so you can be refunded, deferred to another term or transferred to another course of your choice.

How do I know if this course is right for me?
Each of our courses has a course outline that will tell you about what you will learn on your course. To browse all our available courses, read course outlines and book your place, click here.

We’re here to help you if you are unsure about your options, or you have a particular query. The quickest way is to complete our online contact form. We are also happy to help by telephone. If you can’t get through straight away (we may be talking to other students or teaching), please do leave a voicemail message and we will aim to get back to you within 2-3 working days.

I can’t attend one of my classes, what should I do?
You’ll gain the most from your course if you attend every session as missing one can make it hard to take part fully later. Course outlines tell you what you can expect to achieve – this assumes that you are present throughout. However, we appreciate that absence is sometimes unavoidable!  Once you are aware that you will have to miss a class, please let us know  – we will get in touch with your tutor and pass on any relevant information to you for your next class.

I need to get in touch with my tutor. Can I have their email address? 
We are unable to pass on a tutor’s email address or personal contact information. If you would like to message a tutor, then please contact the office and we can pass on your message.

I’m an international student, do I need a student visa to study?
No, as we are not linked to any educational or government body we do not require a particular type of visa for you to study with us. Our classes are open to everybody.

Why are there no ‘auditions’ or selection workshops to join a course?
Except for our MAD Theatre Company courses (culimating in our annual Summer Season), all our Short Courses are open-access. Therefore we operate on a first-come, first-served basis.

Who comes on the courses?
A wide range of people enroll on our courses from all different walks of life.  Generally, if you’re interested and enthusiastic, then this is the place for you.

Will the Short Courses in Acting help me become an actor?
Our beginners courses are designed for people with little or no drama training, or for those wanting to refresh or develop their skills. The intermediate and advanced courses cover similar ground to some elements of actor training courses but inevitably not to the same depth due to the time scale. Our courses do provide you with a useful CV entry for those interested in taking things further. The courses enable you to develop skills pertinent to a career in performance.

Is there a showcase?
The MAD Theatre Company put on two different productions to which students themselves can invite agents and/or casting directors. There are some opportunities to perform in other courses at the end of term.

Do I get a certificate?
No, our courses are not accredited as we are not linked to any educational body. We place our values on the practical experience and techniques gained. However, we can, on request, provide a certificate of attendance which outlines the course you’ve completed. Many of our students find this helpful for their CPD records, for their employers or purely for their own personal records. Certificates can be emailed and can take upto 2 weeks to produce at the end of a course.

Who are the tutors?
Our tutors are trained professionals with a wealth of experience of teaching and performing and up to date industry knowledge. For more information about our tutors, click here.

What if I am under 18?
Our courses are open to adults only. For under 18s, we recommend, Performers Theatre School. We welcome adults of all ages to our courses.

How many students are there in a group?
Sizes vary but classes are normally not bigger than 15.

What should I wear?
Wear comfortable clothes suitable for movement. You should not wear any jewellery in class.


Can I pay on a class by class basis? 
Within a course, we cover different content week-to-week so you can not just drop in on any week of the course. To help spread the cost, we take payment by 3 installments (the deposit, Week 2 of the course and Week 6 of the course). You do have the option of paying in 1 installment if you prefer.

My class hasn’t started, but my schedule has changed and I won’t be able to make it. Can I switch to a later date? 
If you can no longer attend a course, then please get in touch and we’ll be happy to transfer your booking onto an alternative date. We can only transfer you if you let us know before the start date of your course.

The class has already started but I can no longer attend. Can I have a refund?  
Once a course has begun, we are unable to offer you a cash refund. However, we can in certain circumstances offer you course credit code for the value of the remaining classes, which you can use towards a future booking. We can only offer credit for any classes that happen after you have contacted us.

Are there any concessionary fees?
We offer concessionary fees on Daytime Drama course only. We reserve the right to limit the number of concessionary fee places available. You may be able to pay the reduced concessionary fee if you can provide evidence that you’re receiving either Employment and Support Allowance, Jobseeker’s Allowance or a state pension. Just provide a recent letter from JobCentre Plus/DWP confirming you’re in receipt of either of these benefits. Unfortunately, we cannot accept Jobseeker’s Allowance appointment booklets as valid evidence. 



Is there Disabled Access?
There are 8 steps from Hope Street to enter the building. We currently have an application in process to have a lift installed, however there is not yet a date when this will be completed by. Once inside the building, there is lift access to all floors and there are accessible toilets. For further information about access, please contact us.

Access and Inclusion
We work hard to create an inclusive environment for all of our students and we will make every reasonable attempt to provide support if you have additional access needs. If you have additional access needs, please contact us, before booking to discuss further.

Compliments, Suggestions or Complaints

We are always happy to hear from you – please tell us about your experience at MAD by contacting us, or talking to us, or completing a feedback form at the studios. In addition, at the end of each course, we ask all students to complete a short evaluation form.

Making A Complaint
We try our best to ensure you have a good experience, but if something does go wrong we want to know so that we can put it right. Please tell us as soon as possible.

In the first instance you can talk to your tutor or to Becci Jackson and we will do our best to resolve the issue straight away.

If we can’t resolve the issue straight away, we’ll ask you to put your complaint in writing to us.

We work very hard to provide an excellent service and so we are keen to hear if you feel we are not getting things right so that we can fix it.